ContentsCXO INSIGHTSJosh Peacher,Vice President North America Customer Service,MCC LabelTRANSFORMING THE CUSTOMER EXPERIENCE IN A B2B ENVIRONMENT ­ PHASE 1: DISCOVERY AND ASSESSMENT21Cynthia Kellam,Global Head of Digital, CX and Marketing Data/Insights/Analytics,TE ConnectivityELEVATING CUSTOMER EXPERIENCE AS A PRODUCT WITH MODERN PRODUCT LEADERSHIP26Eric Treon,Group Vice President,Golden State FoodsHOW OUR SHARED INNOVATION CULTURE INFLUENCES OUR MUTUAL SUCCESS WITH QSR CUSTOMERS28Daniel Gmeiner,Head of the BIM Competence Center,Hilti GroupENHANCING CUSTOMER ENGAGEMENT THROUGH BIM24SOLUTIONS PROVIDERS - 202310 MOST PROMISINGGavin Finn,President and CEOkaon.comKaon Interactive18FEATURED COMPANY
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