IN MY OPINIONCOVER STORY 12Sacha Porges,Global Director, Customer Quality & Programs,GKN AutomotiveTHE IMPACT OF ELECTRIFICATION ONPASSENGER VEHICLE WARRANTIES,CONTRACT PRICING, SERVICE & SUPPORT08CUSTOMER EXPERIENCE IN THE FOOTWEAR INDUSTRY30Roger Graell,Chief Digital Officer,Bata GroupLAST WORDHOW CULTURE AND OPERATIONS DRIVE CUSTOMER EXPERIENCEBradly J. Sax, Customer Strategy & Experience, Vice President, Lendlease
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