CXO INSIGHTSTHE EVER-EVOLVING CRM LANDSCAPE28Daniel Smith, Kmart Head of Digital Engagement, Kmart Australia LimitedNestor Valverde, Group CRM & Loyalty Manager, Spotlight Retail GroupCUSTOMER LIFECYCLE AND AUTOMATION: AN OMNICHANNEL APPROACH26Alex Tavera, Director CRM, Email and Loyalty, Lakeshore Learning MaterialsFOUR WAYS A LOYALTY PROGRAM CONTRIBUTES INCREMENTAL FINANCIAL BENEFIT24Marcos Bogo, Head of Customer Relationship Center, Nestlé NespressoWHATSAPP AND NESPRESSO'S DIGITAL STRATEGY18Maike Minzoni, Head of Marketing CRM & Innovation, Marisa S.A.EMBRACING NEW OPPORTUNITIES IN CRM STRATEGY. WHAT COMES NEXT?20Reggie Walker, Global Account Partner and Global Salesforce Alliance Leader, PwCDIGITALLY TRANSFORMING CUSTOMER ENGAGEMENT22Bill Davey Co-Founder of imaxdigital.com and Eric Wells President of Privatejetsinc.com discussing iMax Digital CRM for air travel.Bryan Bundy Rack59.com & Bill Davey Co-Founderimaxdigital.com at Rack 59's Server CenterFEATURED COMPANYiMax DigitalPG 1910 MOST PROMISINGSERVICES COMPANIES - 2023CRM
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