| | JULY 20236CIOReviewCustomer relationship management (CRM) services have grown in popularity due to the escalating requirement for multi-device and multi-location software accessibility. According to MarketsandMarkets, the CRM industry market size of the global contact center software is projected to grow from USD 24.1 to USD 75.5 billion by 2026.The progressing CRM strategies serve as the catalyst to capture the distinct demand in the marketplace effectively. A CRM service can improve productivity, forecast accuracy, and revenue. It holds the potential to impact key performance indicators for businesses significantly. It can triple conversion rates, boost sales, and drive higher customer retention rates. These positive outcomes translate into substantial profit margins ranging from 25 to 85 percent, as reported by Marketsplash.The CRM system constantly breaks the shackles of office boundaries by empowering business mobility, reliance on data, and seamless integration with social media platforms by integrating built-in intelligence. CRM services allow organizations and individuals to effectively formulate and execute targeted outreach strategies and optimize their time. In this edition of CIOReview, we present some of the top CRM service providers. Optrua and iMax Digital are some of the prominent CRM service providers, strategically improving clients' business outcomes by prioritizing customer experience and employee engagement. We also bring to you thought leadership articles and exclusive insights from expert CIOs and CXOs-- Anissa Benich, Sr. Director of Enterprise Strategy and Marketing, Oneamerica, and Federico Masias, SVP of Technology, Baird & Warner presenting their views and opinions on how organizations can incorporate changes. We hope these valuable insights from industry leaders featured in this edition will assist you in making informed decisions for your businesses.Let us know your thoughts.EditorialEnhancing Customer Experience with Business MobilityCopyright © 2023 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewEmail:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com July - 09 - 2023, Vol 12, Issue - 53 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersShirley FaithRussell ThomasGina ClumskyYenny TurnerTiffany HayworthAbner LawrenceVisualizersChris LynnBrian Harding*Some of the Insights are based on our interviews with CIOs and CXOsJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin Smith
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