I n f o c u s10262830Tapping in the Potential of ChatbotsEvolutionary CommunicationConversational Platforms: The Journey from Benchwarmer to Enterprise SuperstarManash Bhattacharjee, eCommerce Head of Product Management, PepsiCo [NASDAQ: PEP]Scott Haines, Principal Software Engineer, Twilio Inc. [ NYSE: TWLO]Pradeep Rajendran, Technology Leader, Federal Reserve Bank of St. Louis18 - 2208CXO INSIGHTSLAST WORDBrad Stewart, Head of NLP, AI Enterprise Solutions, Wells Fargo[NYSE:WFC]USING VIRTUAL ASSISTANTS TO DRIVE CONSISTENT,MULTI-CHANNEL CUSTOMER EXPERIENCES20 MOST PROMISINGCONVERSATIONALPLATFORM PROVIDERS - 2019
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