| | December 20196CIOReviewOne of the most important aspects that customers demand in today's business communication is swiftness. Amidst a hustling schedule, they want to be engaged quickly but efficiently with personalized attention. This demand has driven businesses to adopt a conversational approach toward business communication and deploy AI-driven technologies like chatbots that are allowing customers quick access to desired information via voice, text, or gesture input.Going by the eMarketer's research, 35 million Americans use personal assistance through conversational platform in a month. At this rate, the market for such a platform is meant to grow and reach 1.2 billion dollars globally in the coming ten years. As 2019 ends, it is safe to say that the year has contributed sufficiently to this growth. The market matured as the leaders began driving value into their businesses by integrating multifarious AI conversational platforms to improve their customers' experience. By 2021, these platforms will witness heightened growth and efficiency with add-ons like robotic process automation and voice and visual search on websites.In this edition of CIOReview, we bring to you some of the leading solution providers that are swiftly disrupting the customer service domain with their unique offerings. In our cover story, we bring to you--Uniphore--a company focused on customer service market providing a personalized and efficient experience. Its intelligence-powered automated conversational platform is providing significant cost savings for companies while transforming their overall customer experience. Let us know your thoughts!EditorialPersonalizing Customer Experience Copyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewContact Us:Phone:510-230-0395Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com December - 09, 2019, Vol 08, Issue - 109 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersDean WinchesterJustin SmithShirley FaithRussell ThomasVisualizersIssac GeorgeBrian Harding*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com
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