| | November 20184CIOReview | | December 20194CIOReviewContents12CO VER ST OR YIN MY OPINIONUNIPHORETHE NEW VOICE OF CUSTOMER SERVICERavi Saraogi, Co-Founder & President, APACUmesh Sachdev, Co-Founder & CEOBrad Stewart, Head of NLP, AI Enterprise Solutions, Wells Fargo[NYSE:WFC]USING VIRTUAL ASSISTANTS TO DRIVE CONSISTENT,MULTI-CHANNEL CUSTOMER EXPERIENCESCIO INSIGHTS3 WAYS HUMAN+MACHINES ARE THE REAL FUTURE OF AI IN CUSTOMER SERVICEDave Pearson, Executive Vice President & CIO, Sykes Enterprises, Incorporated [NASDAQ:SYKE]
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