| | DECEMBER 20185CIOReviewCXO INSIGHTSCONTENTSYou Don't Know What You Don't Know08CONTENTSPG14 - 343 Ways Human+Machines are the Real Future of AI in Customer ServiceDave Pearson, Executive Vice President & CIO, Sykes Enterprises, Incorporated [NASDAQ:SYKE]30Plamen Petrov, VP, Artificial Intelligence and Reddi Gudla, Director-Technology, Digital Solutions & Experience, Anthem, IncSpeaking the Language: Conversational Platforms in Healthcare19Brad Stewart, Head of NLP, AI Enterprise Solutions, Wells Fargo[NYSE:WFC]Using Virtual Assistants to Drive Consistent, Multi-channel Customer Experiences1628Custom-Built AI Chatbots for Meaningful InteractionsConversational Customer CareRobert H. Caldwell, Founding Partner & CRODimitris Vassos, CEOSciensioOmilia25Scott Haines, Principal Software Engineer, Twilio IncEvolutionary CommunicationIN MY OPINIONPLATFORM PROVIDERS - 201810 MOST PROMISING CONVERSATIONAL COMPANY OF THE YEAREDITOR'S CHOICE
< Page 4 | Page 6 >