| | DECEMBER 20186CIOReviewConversational platforms have found their place right in the middle of innovations that will reshape the way businesses carry out their operations. Through automated communications and personalized customer experiences such as chatbots and virtual assistants, conversational platforms are enabling businesses to refocus their workforce on developing and distributing core product offerings. Advancements in AI, IoT, and speech recognition are expected to generate a plethora of conversational platforms solutions with diverse capabilities, which will allow consumers to witness brand experience like never before. Supporting this notion, a recent report from Research and Markets predicts the global market for Intelligent Virtual Assistant (IVA) to touch $22.3 Billion by 2023. One thing is sure, in this era of changing customer preferences, companies need to drastically revamp their communication strategies to go the extra mile. Along with improving their offerings, the focus should be on improving the user experience by personalizing the services. In this scenario, many solution providers and startups are offering conversational platforms that can not only complement the existing 4P's of the marketing strategies, but also have the ability to integrate future trends--presenting a future-ready approach to the customer-centric business evolution.At this juncture, CIOReview brings to you the companies that are at the forefront of providing conversational platform solutions. We believe this edition will help you in evaluating and formalizing effective strategies for your organization.Let us know your thoughts.EditorialPowering Personalized Customer ExperiencesCopyright © 2018 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewDECEMBER - 06 - 2018Editorial StaffAaron PierceCarolynn WaltersDane StanleyShiv ShankerRussell ThomasSalesKatherine Joneskjones@cioreview.comVisualizersIssac GeorgeSujay KManaging EditorJeevan GeorgeCONVERSATIONAL PLATFORM SPECIAL*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJeevan George Managing Editoreditor@cioreview.comContact Us:Phone:510.996.5126Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.com marketing@cioreview.comDECEMBER - 06 - 2018, Vol 07 SE 103 Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewThis special edition on "Conversational Platform" is an initiative of CIO Review magazine. The selections for this "10 Most Promising Conversational Platform Providers" is made by an independent body, and Conversational Platform has no involvement in this initiative nor any partnership with CIO Review
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