| | 19CIOReviewSEPTEMBER 2024Resolve Tech SolutionsEnterprises need to fundamentally modernize operations with scalable and future-proof solutions to keep pace with rapidly advancing technology. They often encounter technical debt when adopting technology to support their infrastructure, as many developers who originally coded mainframe applications have retired or shifted careers. To maintain legacy systems without proper documentation or knowledge of key artifacts, enterprises are seeking a trusted partner to reverse engineer existing applications and build more robust, controllable systems.Resolve Tech Solutions (RTS) specializes in overhauling and modernizing IT to give clients control over their technology infrastructure. The catalyst for change, RTS prides itself on being the pioneer of tomorrow's technology landscape, driving digital transformation that is more scalable and future-proof."We ensure our clients don't carry any technical debt," says Abdul Zafar, senior vice president, innovation and digital transformation. "We are open to addressing our customer pain points by analyzing their overall IT infrastructure and understanding where the technological landscape is headed."We help our customers with Digital decoupling as a strategic approach that divides the front-end (user interface) from the back end (data and business logic) of a digital application. This separation enables greater flexibility, scalability, and maintainability. By breaking down applications into smaller, independent components, organizations can achieve faster development and deployment, deliver personalized user experiences across various channels, and adapt to changing market conditions more swiftly. Additionally, leveraging technologies like microservices, headless CMS, API-first design, cloud-native infrastructure, composable DXP, low-code/no-code platforms, and AI, organizations can build modern, scalable, and flexible digital solutions to meet the evolving needs of their customers. This progression is ingrained in RTS' mindset and processes, making way for more advanced application architectures, including the direct integration of analytics into the application. Reinforcing its commitment to client success, RTS walks the extra mile to solve their challenges. It has been recognized that many clients face high turnover, resulting in the loss of valuable knowledge that would otherwise be readily available. To address this, it has built an extensive knowledge base comprising information from expert coding professionals and shared it with clients' novice employees. This knowledge helps clients get to the core of their IT application and modernize it even without the original coders. However, since the data in the knowledge warehouse is unstructured, adding a search function renders it futile. RTS has fundamentally changed content searching and accessing with highly modernized, cognitive and conversational AI-driven solutions designed to elevate digital experiences, maximize efficiency and save costs. These solutions capture previously elusive data, such as signatures and images, and optimize complex application automation and image recognition.For example, a field operator or an IT technician can use transactional bots that provide a robust set of custom-crafted steps to locate equipment in their truck or troubleshoot to ensure optimal equipment functioning. Using a chat interface, they enable users to converse with content, upload snapshots of a particular piece of equipment, ask questions about its low performance and unlock real-time, actionable insights and recommendations. When requested to run diagnostics for anomaly detection, AI solutions diagnose the machine, correlate the data to understand if a similar outage happened in the past, output accurate results and recommend remedial measures. Operators who previously overloaded their trucks with equipment now have a full view of inventory and an interactive interface that optimizes their loadouts based on real-time data. The solutions also provide step-by-step guides for tasks, like firmware upgrades, while informing clients to auto scale or boost their application's resilience from time to time. RTS stands as a testament to innovation in digital transformation, driving a new era of responsible AI. Earnest efforts have enabled it to quickly advance from POC to commercializing sophisticated AI models with promising security at scale. Extensive industry experience is at the core of RTS' commitment to tackling market challenges and fundamentally redefining IT modernization. Spearheading Industrial IT ModernizationAbdul Zafar, Senior Vice President, Innovation and Digital Transformation 10 MOST PROMISINGSOLUTIONS PROVIDERS - 2024DIGITAL TRANSFORMATION
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