| | SEPTEMBER 20196CIOReviewCustomer is king; an adage that is frequently repeated across enterprises over the ages. Organizations across multiple industries are facing issues while delivering customer services and experiences due to age-old and lackluster business strategies. For firms to escape their CX woes, and stay ahead of the competition, it is essential that they discard their total reliance on employee support, and deploy digital automation that can bring insights on work floor operations and optimal workflow efficiency. Acquiring computational powers allows for better understanding of consumer behavior and requirements, and then provide appropriate and accurate content to individuals. The comprehensive approach will enable organizations to drive immaculate sales, save time, and retain customers in the long run.The millennials demands for faster resolution support with no downtime to be provided in a comfortable and friendly manner has acted as a catalyst for enterprises to up their ante and automate customer support services. The approach helps service desk agents become agile and efficient and cater wonderful experiences to end-users. It reduces the need for intervention from organizations decision-makers by reducing the time to answer repetitive consumer requests. However, an issue that companies face is choosing the right technology partner to join hands with and bring the prime solutions that can save time, increase efficiency, and improve ROI.Through this edition of CIOReview on Customer Services, the editorial team wishes to highlight, our "10 Most Promising Customer Services Solution Providers 2019." The list comprises of those vendors that have made a change in the way enterprises handle their consumer management and experience delivery, and is a result of the extensive study conducted by our very own editors along with top organization decision-makers. The magazine also contains insights from industry-veterans on the most suitable course of actions to maintain while procuring the computational software and hardware systems. We hope our readers can make informed decisions for all of their future customer services endeavors.Let us know your thoughts!EditorialDelivering Joyous Customer ServicesCopyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewEditorial StaffSalesAaron PierceCarolynn WaltersDane StanleyCalvin JamesEric Thomaseric@cioreview.comVisualizersIssac GeorgeBrian HardingManaging EditorJustin Smith*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin SmithManaging Editoreditor@cioreview.comContact Us:Phone:510.722.8394Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.com marketing@cioreview.comSEPTEMBER - 09 - 2019, Vol 08 - Issue 74 (ISSN 2644-237X )Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReview
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