| | SEPTEMBER 20195CIOReviewTECHNOLOGY TRANSFORMATION IN CUSTOMER SERVICEI n f o c u s1016 - 240822393542Bridging the Customer Identification Gap to Build LoyaltyCustomer Success is Now a Two-Way StreetPressure to Change versus Staff Appetite for ChangeUnderstanding Customer CareCXO INSIGHTSCIO INSIGHTSIN MY OPINIONFiona Blakesley, Director Customer Care, IntuitCOVER STORYTad Fordyce, SVP, Loyalty, EpsilonBrian Merritt, VP Customer Success, TrustpilotDouglas Duncan, CIO, Columbia Insurance Group25 Service Driven TechnologyLes Ottolenghi, EVP & CIO, Caesars Entertainment CorporationMai Le, Head of Customer Obsession Engineering, UberSparkcentralSparkcentralSparking a New Wave in Customer ServiceCONSULTING COMPANIES - 2019
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