| | OCTOBER 20195CIOReview43THE FOUNDATIONAL 4 PS FOR CONSUMER-CENTRICITYI n f o c u s10SOLUTION PROVIDERS - 201920 MOST PROMISING CRM16 - 2408Digitally Transforming Customer EngagementReggie Walker, Chief Commercial Officer, PwC US Leadership Team & Global Salesforce Practice LeaderAccelerating Petcare Innovation through CRM and Digital VisionCIO INSIGHTSIN MY OPINIONZachary Fleming, GM,Digital HealthMiao Song, Chief Information Officer, Mars Petcare37COVER STORYREDEFINING PERSONALIZED MARKETINGBrian Halligan, CEO 19 Evolving Customer Relationship Management: Move Fast or Die TryingEd Ariel, Vice President of Service Operations, ezCater35 The Customer is Changing... Are You?Jamie Lancaster, Vice President, Contact Center of Excellence, Kroger46 Little Things Making a Big Difference in Human ServicesKurt Larrick, Assistant Director, Arlington County Department of Human ServicesCXO INSIGHTS
<
Page 4 |
Page 6 >