BUILDING A TEXAS-SIZED CALL CENTER MODEL FOR OUR CUSTOMERS30Elena Ford,Chief Customer Experience Officer,Ford Motor CompanyLAST WORDCXO INSIGHTSTHE FACE OF AN ORGANIZATION18Diana Jenkins,Director,Customer Care Center and Lauren Kriz, Marketing Specialist,Nicor GasONE WAY CONTACT CENTERS CAUSE DISENGAGEMENT25Jeremy Markey, Director of CS Operations / Workforce Experience,Hunter DouglasCUSTOMER ANALYTICS TO FUEL CHANGE AND CREATE AN ADVANTAGE21Dayton Semerjian,Chief Customer Care Officer and Managing Director,LPL Financial DEPLOYING TECHNOLOGY THAT CREATES A DELIGHTFUL CUSTOMER EXPERIENCE28Temitope Sadiku, Global Head of Employee Digital Experience, The Kraft Heinz Company24AnswerAideDave Kimble,Founder & CEO27Dave Kimble,Founder & CEOFrieda Fernandez,PresidentFEATURED COMPANIESSERVICES COMPANIES - 202210 MOST PROMISINGCONTACT CENTER
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