IN MY OPINIONDerek Gaskins,Chief Marketing Officer,YeswayCREATING CONVENIENT CUSTOMER EXPERIENCES IN RETAILContents1208INNOVATIVE,VIDEO-ENABLED, OMNICHANNEL CONTACT CENTER SOLUTIONSC O VER S T OR YTrent Waterhouse, CEO19Randy Pollestad, PresidentSOLUTIONS PROVIDERS - 202220 MOST PROMISINGCONTACT CENTERFEATURED COMPANY20Greg Erikson, Head of Product, North America
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