| | NOVEMBER 20205CIOReview29353942Digitally Transforming Customer EngagementReggie Walker, Chief Commercial Officer, PwC US Leadership Team -& Global Salesforce Practice LeaderThe Customer is Changing... Are You?Jamie Lancaster, Vice President, Contact Center of Excellence, KrogerNavigating the MarTech Boom: 6 Watch-Outsin Building Better CRMJosh Blacksmith, Senior Director - Global Consumer Relationships and Engagement, Kimberly-ClarkThe Challenges of Today's Real Estate CRMsFederico Masias, SVP of Technology, Baird & WarnerCXO INSIGHTSLAST WORDPg 16 - 3808 IN MY OPINIONCRM and Customer ExperienceAshok Dhiman, Director, Enterprise Customer Experience and Data Integration, The Hartford [NYSE: HIG]SOLUTION PROVIDERS - 202020 MOST PROMISING CRM 10 MOST PROMISING CRM CONSULTING/SERVICES COMPANIES - 2020
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