| | NOVEMBER 201919CIOReviewAs a leading provider of cloud-based hospitality solutions, we evolved into both a full service cloud telecommunications company and software/integrations companythat allows us to develop and manage critical integrations such as Property Management System (PMS), service order/trouble ticket, and other hotel operations systems," explains Norris.Hotel Safety and CommunicationsOther emerging challenges the hospitality industry is dealing with are staff alerting "Panic Buttons", human trafficking in hotels and the new E911 FCC requirements around dispatchable location. With the FCC moving forward with the implementation of Kari's Law and Section 506 of Ray Baum Act, hotels need to check another regulator hotel communications box. This also coincides with the hospitality industry's commitment to improve Staff Safety "Panic Buttons" that is in line with American Hotel Lodging Association (AHLA)'s 5 Star 2020 Promise, local unions and emerging city/state ordinances and `see something say something' stance on human trafficking operating in the hotel."BluIP currently provides E911 support for over 350,000 hotel rooms and end points, so we find ourselves in an important position and key hospitality industry partner to address these new hotel safety requirements. For example, with our cloud solutions BluIP can increase 911 call location accuracy by integrating with the hotel's property management system (PMS) to provide and transmit guest room status (occupied/not occupied), tower, floor, and room number to the PSAP operator or to hotel security and front desk staff," says Norris. "As an additional product offering, BluIP's BeHive Workstream Collaboration Communications and Common Operating Platform (BeHive)--available as a mobile and desktop app--provides information to a variety of designated recipients or groups, allowing them to collaborate and communicate regarding the E911 calls or housekeeper/staff panic alerts. Hotel Staff/Security can interact via voice, push-to-talk, chat, voice, video, group communications, conference bridging, which are complemented by robust integration into PBX's for E911 Notifications or third party staff alerting solutions," Norris mentions.To help Hotel Brands, Ownership Groups and Properties reap maximum benefits from cloud communications, BluIP has an authorized network of white label partners that resell, deploy, and support its solutions. Further, BluIP provides direct service for deploying, implementing and supporting more cutting-edge solutions. Today BluIP serves over 500 hotels, hotels and resorts brands such as Hilton, Marriott, Hyatt, Four Seasons, RLHC and BluIP has numerous success stories to its credit wherein the team assisted multiple clients to curtail communication expenses and improve guest experience with their cloud-based solutions. The company is also introducing BeHive 3.0, scheduled for launch next month and further build out its AI Conversational Framework and Applications. 1. Reduce Cost: By decreasing/offloading caller interactions with live agents or operators2. Automation: Accurately fulfilling repetitive tasks and processes3. Increase Revenue: By capturing a new customer interaction perspective and business analytics4. Coverage: Increase call center/help desk/operator support hours (24/7/7) and scale5. Message Consistency: Precisely tune and expand multi-channel customer interactionsLeveraging AI Virtual Agents: Top 5 Reasons CIO's are evaluating the shift to AI
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