| | November 20175CIOReviewCXO INSIGHTSCIO INSIGHTSCONTENTSInsights of the ERP ArenaSubscription Services Make You Reconsider ERPThe ERP RoadmapReclaiming Control of ERP ImplementationsCreating Legendary Experiences Framed by an Obsession in Customer Service41Lyle Ekdahl, SVP & GM, JD Edwards, OracleAlvina Antar, CIO, ZuoraMark Veronda, CIO - Global Solutions Group, Hitachi Solutions America, LtdRyan King, CIO, Power Solutions InternationalMike Morris, CIO, Legends26323446CONTENTSIt's All About The Users: The Single Most Important Factor to CRM Success Is the Implementation Approach16Alpha Variance Solutions, LLC19Artha Infotama20Dooap24Dynamics Connect28e-Con Solutions31Elian Solutions36Grupo Consisa39Infoaván40Inove43Manzana Group44Peppermint Technology201720 MOST PROMISINGBrian Diepold, Director of CRM, Santander Bank, N.A.IN MY OPINION08
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