| | November 20165CIOReviewThe Age of the Consumer and Building Relationships of ValueJohn Bartold, Practice Leader, Loyalty |CX, Epsilon20Solving the CRM ConundrumAnn McGlinchey, VP of Ecommerce, Positive Promotions38The CIO's Role in Fixing a Broken CRMRob Urbanowicz, CRM Practice Area Director, Socius46Why You Need to Think Beyond CRMDr. Volker G. Hildebrand, Global Vice President, Customer Engagement and Commerce Solutions, SAP Hybris40How To Build a CRM TeamMike Berry, Senior Director of CRM Technology, Shutterfly 423 Customer Experience Predictions for 2016Merijn te Booij, Chief Marketing Officer, Genesys26Big Data Acceleratesthe CRM RaceDerek Martin, Executive Director, CRM and Database Marketing, Laureate International Universities33*All Insights are based on the interviews with respective CIOs and CXOs to our editorial staffDavid A. Steinberg,CEOCOVER StoryCXO Insights10Zeta GlobalThe Power of People-based Marketing
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