| | March 20216CIOReviewField service management has been continually evolving over the years with the technological advancements and ever-demanding consumer landscape incorporating technological and functional developments. However, the disruption the COVID-19 pandemic has brought in is unprecedented in the sector. In the wake of the pandemic, field service organizations had to pivot and re-evaluate their business models in one or the other way. And today, these organizations are increasingly embracing cutting-edge technologies to reposition themselves for growth and opportunity.In that regard, automation will remain to be the primary focus of field service organizations not just to improve their operations, but also to increase the lifetime value of their customers. The sector will also focus more on predictive and proactive maintenance by leveraging the internet of things (IoT) technology. Artificial intelligence (AI) will also play a prominent role in the domain by enhancing the capabilities of field service management platforms and face-lifting customer service. Consumer expectations are soaring, and the onus is on the field service organizations to differentiate their services and bolster the customer experience (CX).In this edition of CIOReview, we bring you the story of some of the most promising field service solution providers that deliver the best outcomes for their clients. This edition also offers a combination of thought leadership articles from subject matter experts and exclusive insights from CIOs and CXOs. We hope this edition will provide you with the right assistance in choosing the best field service solution according to your requirements.Let us know your thoughts!EditorialSmarter Field Service Management with AICopyright © 2021 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com March - 26, 2021, Vol 10, Issue - 11 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com Editorial StaffAaron PierceCarolynn WaltersShirley FaithRussell ThomasVisualizersIssac GeorgeJaxon Jase*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com Dean Winchester
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