| | MARCH 20185CIOReviewCIO INSIGHTSCXO INSIGHTSCONTENTSYou Don't Know What You Don't KnowDouglas Turk, CMO, JLT Group [LSE:JLT]Service Driven Technology39Les Ottolenghi,EVP & CIO forCaesars EntertainmentAn Ideal Gateway to Bring Brands Closer to the CustomersJohn Sadowski,Executive Vice President & CIO,Sandy Spring Bank [NASDAQ:SASR]2742Confronting Customer-Centric ApproachLynn LaRocca,SVP & Chief Experience Officer,The New York Racing AssociationCreating Integrated Workflows for an Evolving CompanyMike Everly,CIO,D&H Distributing35CONTENTSPG 14 - 38Why an Integration of Digital + Human Customer Experience is SmartHilary Hahn,VP, Customer Experience Innovation,Sykes Enterprises [NASDAQ:SYKE]IN MY OPINION2018CEM08
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