| | July 20164CIOReviewCONTENTSCXO InsightsFive Trends Driving the Evolution of Omni-lingual Support in Contact CentersKeeping Call Center Professionals Motivated with Increasing Call Center TechnologyDifferentiating your Customer Experience While Maintaining ProfitabilitySocial Media Customer Care PlanGuidelines for Finding the Right BPO PartnerTom Tseki,VP & GM of GeoFluent & Customer Care Solutions, LionbridgeEd Ariel, VP of Customer Service, ezCaterAlice Sesay Pope, Head of Contact Center Operations & Customer Experience, First Horizon National CorporationJim Iyoob,EVP Customer Experience & Operational Excellence, Etech Global ServicesMichael Mills,SVP, Global Contact Center Sales & Solutions, CGS172529374246Successful ContactCenter Cloud MigrationsScott Prater, VP of Technology, PPT Solutions10COVER STORYRichard McBee, President & CEO
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