| | JANUARY 20195CIOReview46The Transformative Role of Software for Payments: Synergies, Opportunities and the Retail ExperienceAmy Zirkle, Vice President, Industry Affairs, Electronic Transactions Association31Role of Augmented Reality in RetailRekha (Sasirekha) Ramesh,SVP, Global Head of IT & Digital Strategy,Daymon Worldwide17Transforming our Customer Experience through an Omni-Channel LensGary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc27Amazon Effect: Driving New Opportunities and Challenges in Demand ForecastingEric Wilson, Director Planning, Escalade Sports25The Transformation of RetailMichael Koch, Sr. Director,Samsung Electronics America39Who Runs Retail?The MachinesMichelle Grant, Head of Retailing, Euromonitor InternationalCONTENTSPG: 14-45SOLUTION PROVIDERS - 201920 MOST PROMISING RETAIL 08Meeting the Changing Needs of CustomersJoseph Santamaria, CIO, PSEG [NYSE: PEG]IN MY OPINIONCXO INSIGHTS
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