| | DECEMBER 20216CIOReviewLatest advancements in customer relationship management (CRM) technologies are paving the way for customer experience transformation. In a bid to create experiences that woo prospects, inspire customers, and keep everyone coming back for more, enterprises across the world are leveraging advanced CRM solutions. Businesses, big and small, are adopting intelligent and integrated CRM software systems to glean new customer-centric insights and deliver enhanced experiences. Enterprises are combining the capabilities of big data and artificial intelligence (AI) to tap into the potential of hyper-personalization. Taking into consideration customer profiles and transaction history, online behavior, social media posts, conversational styles, timing and context of past purchases, device type, and GPS data, hyper personalization more accurately interprets customer intentions, picks up on subtleties, and helps businesses deliver highly tailored shopping experiences. Besides, CRM chatbots are acting as virtual assistants for sales and marketing teams by providing in-the-moment insights, prompts and alerts, recommendations, and next-best actions, and answering queries during live interactions with end-users. By connecting IoT device feeds to CRM, businesses can better monitor product data, detect lapses in performance, and identify the reasons behind the issue much before the customers notice. At the same time, intuitive mobile CRM applications are enabling sales and marketing teams to access customer information, track and complete daily tasks, receive notifications and reminders, nurture relationships, and collaborate with teams from anywhere, any time. A myriad of CRM solution providers in the market offers the newest, innovative, and state-of-the-art solutions for businesses. To help leaders navigate through the list of promising CRM solution providers, our panel comprising CEOs, CIOs, VCs, industry analysts, and the editorial board of CIOReview presents to you the top companies in this landscape. We took a deep dive into the market trends to narrow down the list of companies delivering robust CRM solutions. Equipped with innovative technological capabilities, these enlisted solution providers transform businesses at the cloverleaf of various disruptive technologies. We hope this issue of CIOReview helps you build the partnership you and your organization need to foster an environment driven by efficient technology. Let us know your thoughts! EditorialThe Intelligent Era of Integrated Customer Relationship ManagementCopyright © 2021 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewEmail:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com December - 14 - 2021, Vol 10, Issue - 80 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersShirley FaithRussell ThomasVisualizersChris LynnVictor Cruz*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com Dean Winchester
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