| | December 20208CIOReviewIN MY OPINIONBy Collin Lam, Chief Human Resources Officer, Pure GroupTHE COVID-19 YEAR AND ITS IMPACT ON OUR "NEW NORMAL" AT WORKPLACECOVID-19 Strikes2020 is the Year of Changes. We change the way we see international relations; we see technology enablement differently, people interaction with is now very different from a year before, and how people ­ customers, employees, business persons, literally everyone on this planet ­ view life& death, career, money, relationship, and priorities in life have changed too.Even though businesses did a lot on digitalization in the past decades, nothing strikes as big as the COVID-19 war. Face-to-face interaction is no longer feasible during lockdowns. Working `together' in one single location is not workable, talking with a group of people? No way. Why bother wearing make-ups when everyone is wearing a mask. Why bother to buy fancy clothes when all are working from home most of the time. People were hoping for more work-life balance, and now many are struggling with how to continue their work at home when their kids are also home all day, pleading for their attention. How about engaging our customers and people assets when we cannot see each other for weeks if not months?The fact is that the world has changed. Key Considerations for the New Normal Workplace ArrangementTo cope with all these, businesses (that still survive) and everyone are changing our ways of working. A good lesson for us is that we can engage our customers and employees even though we Collin LamOne of the most important things we did to enable our workforce and customers to mutually engage with each other was to provide a common platform
< Page 7 | Page 9 >