| | October 20155CIOReviewCall Center Hiring SuccessPredictive Analytics Makes this a Solvable Call Center MysteryPasha Roberts, Chief Scientist & Co-founder, Talent Analytics, CorpTurning the Contact Center into a Profit CenterJames Keller, CEO, Vee24Cloud Choices for Customer Engagement: What's Best for Your Contact CenterJason Alley, Director-Solutions Marketing, Cloud Solutions, Interactive IntelligenceWaking up to the Contact Center Technology RevolutionKeith R. McFarlane, CTO & VP of Engineering, LiveOpsCustomer Service Re-EmergenceEric Tamblyn, Global VP-Guru Managed Services, GenesysThe Mega Combo of Cloud and Contact CentersTim Montgomery, Managing Owner and Tim Handren, Managing Owner, Culture. Service. Growth505742393633CXO INSIGHTSAireContactParker SoftwarenanorepOcular TechnologiesNovanetAVDSArise Virtual SolutionsPipkinsCogniaSpeechStormSwampfoxCHAMPS AnalyticsTegsoftCRMNEXTTrends and Technologies Ubiquity Global ServicesYtelFonoloLocationSmart16192224252930323538414446495254565960CONTACT CENTERTECHNOLOGY SOLUTION PROVIDERS 201520 MOST PROMISING*All insights are based on the interviews with respective CIOs and CXOs to our editorial staff The Ever-Changing Role of CIOsSteve Brescia, Divisional CIO, American Water Enterprises08In My OpinionCEO INSIGHTS
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