| | October 20154CIOReviewRedefining the Role the of Contact CentersRosetta Carrington Lue, Chief Customer Service Officer and Executive Director, City of PhiladelphiaContact Center ­ Trends and OpportunitiesSupantha Banerjee, CIO, PSC Metals, Inc.Focus on Resiliency to Unleash InnovationScott Alcott, CIO, Comcast CorporationRole of Cloud in Contact CenterJeff Linden, SVP-IT & CIO, Red Roof Inn20174762IPitimi Connecting Businesses, the IP WayGreg NielsenFounder & CEOThe Future of Contact Center Technology Lies Not in the Technology ItselfLara Ponomareff, Practice Leader, CEB26C O V E R S T O R Y10CIO INSIGHTSCXO INSIGHTS
< Page 3 | Page 5 >