| |October 201419CIOReviewoperational efficiency. C.R. England, a temperature-control transportation services company, has found a way to meet the demand of administering real-time shipment details, even when trucks are en route. The drivers enter shipment status through a wireless communication system called OmniTRACS. With EXTOL integration, the data is automatically pulled to the shipping department where it is distributed in real time to various C.R. England applications.C.R. England also uses EXTOL integration to send data throughout supply chain channels to provide customers, vendors, and suppliers with status updates."The EDI Integrator for i was chosen not only for its ability to integrate with the OmniTRACS system, but also because of its capability to automate much of the routine, day to day functioning of their EDI initiative, which spans all four divisions of the company," Baran delineates.Baran recollects an interesting example where Burris Logistics, a sophisticated controlled temperature-food distribution company headquartered in Delaware,faced a time-consuming integration cycle that was eating into the company's bottom line. With 350-500 trading partners and only 25 IT staff members in the company, Burris Logistics needed to simplify and accelerate trading partner integration, as well as efficiently manage complex data capture and transfer. The customer installed the EXTOL Business Integrator, and soon realized a major decrease development time and a major increase in the number of trading partners on-boarded.EXTOL's Customer Centric ApproachEXTOL's integration services is backed by a professional services team that has developed some of the best practices to meet the increasing needs of transportation and logistics industries. The company's talented staff works towards providing professional functionalities to customers by leveraging customized services. EXTOL operates on a Customer Intimacy Model where everyone in the organization works closely with customers, by helping them develop software solutions that not only meet their requirements but also helps them do business faster. The Pennsylvania-based Technical Support team even answers every call, rather than having an automatic answer machine on the phone. Calls aren't passed around from person to person, and resolutions are almost always delivered the same day. EXTOL has a 96 percent customer retention rate and has the highest customer satisfaction Net Promoter Score for North American tech vendors according to a 2014 benchmark report by the Temkin Group. EXTOL is also one of the only B2B software companies to publicly post un-edited customer experience reviews. As one EXTOL customer put it, "Having worked with many software companies over the 20 years in my career, EXTOL is hands down the best technical support I've ever received." Paving a Bright FutureOffering unparalleled accuracy and control in simplifying and accelerating end-to-end e-Business Integration, the company has been recognized as a pioneer in the EDI and integration space. Baran's determination and meticulousness to provide the best-of-breed integration solutions will continue to lead EXTOL's customers to streamline processes and develop innovate techniques to re-define the logistics industry today.Anthony BaranOur integration services are backed by a professional services team that has developed some of the best practices to meet the increasing needs of transportation and logistics industries
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