| | SEPTEMBER 202419CIOReviewvalue for the legal team and showcasing contributions to the overall enterprise, organizational goals, and business team priorities. This challenge is amplified by the lack of a unified legal technology platform, with different tools often failing to communicate with each other. Although some legal tech platforms now offer APIs for basic integration, there is still a gap in achieving a comprehensive, one-stop-shop solution. Bridging these gaps and fostering harmonious collaboration among different tools and teams remains a persistent challenge across various organizations and industries.How can the communication gap between software systems and organizational silos, particularly the disconnection between Information Technology (IT) and Operational Technology (OT), be improved to enhance overall organizational efficiency?In 2024, my primary goal in my new role within a rapidly growing organization is to address the challenge of silos within the legal team. Given the natural occurrence of silos, especially in a remote work setting and with diverse legal tech preferences, my approach focuses on being the interpersonal face of the legal operations team. Amidst the tech-centric solutions, I believe in bringing back the human element to bridge communication gaps. The aim is to position the legal operations team as the unified face of the legal department, serving as a cohesive middle ground akin to a Venn diagram. By fostering open conversations and knowledge-sharing, I intend to eliminate silos and ensure everyone is well-informed about tools, methodologies, and potential cross-functional applications. Through this approach, I hope to discover new possibilities and enhance our growing team's overall collaboration and efficiency.What is your advice for fellow peers and colleagues in the industry?Having been involved in legal operations since 2016, I've observed the rapid emergence of SaaS products in the legal landscape, with a current emphasis on AI, growth, and profitability in 2024. Amidst this technological surge, it's crucial not to overlook the significance of people and relationships. The effectiveness of technology is directly tied to the individuals using it and the relationships cultivated. As a reminder, the role of legal operations is essentially a bridge, and decisions--whether cultural, technological, or procedural--should prioritize both productivity and the human element. Despite the focus on technology and AI, it's vital to remember that success in 2024 involves not only achieving goals and boosting the bottom line but also nurturing meaningful connections and fostering collaboration among people. Having been involved in legal operations since 2016, I've observed the rapid emergence of SaaS products in the legal landscape, with a current emphasis on AI, growth, and profitability in 2024
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