CXO INSIGHTSTRANSFORMING CONTACT CENTERS THROUGH CONVERSATIONAL AIBrian Jeppesen,Director, Contact Center Operations,Landry\'s18WHY BANKS SHOULD SCALE THEIR GENERATIVE AI OPERATIONS (AND HOW TO DO IT WELL)Kemi Nelson,Vice President,Liberty Mutual Insurance22STRATEGIC APPROACHES FOR INNOVATION AND EFFICIENCYJanne Lautanala,Chief Ecosystem and Technology Officer,Fintraffic16THE EVOLUTION OF BUSINESS ANALYTICS, THE STRENGTHENING OF DATA SCIENCE, AND THE PROMISE OF ARTIFICIAL INTELLIGENCE AS BOTTOM-LINE REVENUE INSURANCEJavier Contreras Gaillard, Director of Analytics and Data Science,At Home Group Inc.20THE PSYCHOLOGY OF AI CREDIBILITYEnrique Leon,AI and Cloud Enterprise Architect,American Sugar Refining24BUILDING TO INNOVATE: STRUCTURING FOR THE ACCELERATING PACE OF AI DEVELOPMENTBob Bress,VP, Head of Data Science,FreeWheel26
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