8CIOReview | | SEPTEMBER 2024IN MY OPINIONAt Enel Green Power North America, we have an innovative Knowledge Management strategy that revolves around four pillars: People, Process, Platforms, and Culture. By focusing on these components, we empower our employees to actively drive the success of meeting business objectives, share processes and procedures, find solutions to business problems, and actualize our vision for digital transformation. A key driver in our strategy is how we leverage our technology stack, the Platforms pillar, to store, exchange, improve, and analyze knowledge captured from our various teams. Across business lines, we standardized our digital platforms to streamline the flow of information and defined a purpose or business function for each. It is important to do more with less and evolve with technology rather than keep adding tools or platforms on top of the others already in use without a logical reason. We use a combination of tools developed/ augmented in-house and well-known third-party tools to support thousands of users globally. When we think about KMS (Knowledge Management System) platforms, Enel Green Power North America puts them into three buckets: tools for quick and constructive knowledge exchange (Teams, Slack, Yammer), tools for task and knowledge management (QuickBase, Smartsheet, Confluence), and long-term storage (SharePoint, OpenText). Together, these components create a cohesive framework around our Platform pillar and drive success. You may be asking why we designed this strategy. There are significant cost reductions in enabling users to contribute expertise using these various buckets and empower employees THE IMPORTANCE OF PLATFORMS FOR A KNOWLEDGE MANAGEMENT STRATEGY AT ENEL GREEN POWER NORTH AMERICABy Brian Stice, Director, Training & Knowledge Management ­ North America, Enel Green PowerBrian Stice
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