6CIOReview | | SEPTEMBER 2023In an age characterized by unprecedented technological advancements, Conversational AI is a beacon of innovation, revolutionizing how we interact with machines and the world around us. It is increasingly becoming an integral part of our daily routines, from chatbots on customer service websites to virtual assistants on our smartphones. The integration of text, voice, and visual inputs into conversational AI systems is rising. State-of-the-art natural language understanding (NLU) models, such as GPT-3, have demonstrated a remarkable ability to understand and generate human-like text. This advancement bridges the gap between human and machine communication, making interactions more natural and intuitive.The conversational AI market is expected to reach USD 41.39 billion by 2030 growing at a CAGR of 23.6 percent from 2022 to 2030. Expanding businesses and changing consumer expectations have propelled companies to enhance customer services at lower costs. Intelligent Virtual Assistants and chatbots have successfully fulfilled business requirements driving market revenue. The increasing adoption of artificial intelligence (AI) and machine learning (ML) in customer care has further influenced market growth. The rising demand for online shopping, reduced implementation cost of chatbots, omnichannel deployment, and real-time customized services further adds to the market growth.In this edition of CIOReview, we delve into the insights of conversational AI developments and how companies leverage this innovative technology in providing exceptional services. It features thought leadership articles from Darrin McLaughlin, Chief Technology Officer, Lake City Bank, Jaime Tatis, Vice-president of Data Strategy & Enablement, TELUS, and Alexandre Guilbault, Director of AI Accelerator, TELUS.In the rapidly evolving realm of conversational AI, companies are stepping forward to offer groundbreaking solutions that transform customer engagement and redefine business operations. Our comprehensive market research has unveiled a list of trailblazers in this arena, and one name that stands out is Phone.As you peruse through the profiles of these exceptional Conversational AI solutions providers, we invite you to envision the possibilities that lie ahead. Let this edition serve as a guide to help you navigate the transformative landscape of Conversational AI and find the right partner to propel your business into a new era of engagement, efficiency, and success.Let us know your thoughts!EditorialTransforming the Future of Human-Machine InteractionCopyright © 2023 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewVisualizersIssac GeorgeHenry SmithDisclaimer : *Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithEditorial StaffAaron PierceCarolynn WaltersShirley FaithRussell ThomasEmail:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com September - 22 - 2023, Vol 12, Issue - 96 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReview
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