6CIOReview | | SEPTEMBER 2022The public sector is steadily securing its place among the earliest adopters of emerging technologies. From the implementation of the cloud to the utilization of cyber-AI for protecting public infrastructure, government organizations are increasingly investing in technologies that can facilitate seamless service delivery for citizens. These trends are driving the global public sector IT spending, which has reached approximately $565 billion in 2022, a five percent increase from 2021.This growth is especially driven by the move of public sector agencies to facilitate 24/7 service delivery for the constituents. Among the technologies that are revamping the public sector, AI-powered chatbots are at the forefront. Federal, state, and local authorities are augmenting chatbots with natural language processing (NLP) to automate citizen support services. The NLP-powered chatbots can easily identify citizen problems by assessing queries and matching them with preset solutions, which are communicated instantly to the citizens. To put the spotlight on such key developments in the industry, CIOReview illustrates how public sector agencies are leveraging the latest technologies to augment their various public service workflows and meet the requirements and expectations of the citizens. The edition features thought leadership articles from Yazdan T. Emrani, director of public works, City of Glendale, CA, Jonathan Behnke, CIO, City of San Diego, and Jeffrey M. Johnson, director, GIS information technology, Atlanta department of transportation (DOT), who shed light on the implementation of GIS and asset management solutions in the public sector, the impact of COVID-19 in accelerating public sector digital transformation, and the need for advanced GIS for smart transportation.In this edition of CIOReview, we also bring to you the story of some of the most promising public sector solution providers that are facilitating unparalleled workflow optimizations for public sector officials and bringing enhanced support for citizens. In the list, RSI particularly stands out for its revenue processing solutions, empowering public agencies and offices to improve citizen services, increase operational efficiency, collect additional revenue, and maximize compliance. The list also comprises CivicPlus, the creator of technology solutions designed to foster positive and powerful civic experiences between residents and the local government. Expert-Nation, Imagenet, New in Blue, and PayIt are equally noteworthy, revolutionizing different aspects of the public sector workflow.Through the following pages, we aim to shine a light on the innovative trends and latest developments in the public sector. We would like to know your thoughts.EditorialAI-Based Technologies are Revamping Citizen ServicesCopyright © 2022 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewVisualizersIssac GeorgeMichael WayneDisclaimer : Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithEditorial StaffAaron PierceCarolynn WaltersShirley FaithRussell ThomasEmail:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com September - 20 - 2022, Vol 11, Issue - 54 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReview
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