ContentsA MODERN POLICY ADMIN PLATFORM ­ KEEPINGCOST AND CUSTOMER EXPERIENCE IN MINDChris Eberly,VP, Life IT,Lincoln Financial GroupLAST WORD30IN MY OPINION12 COVER STORYTemitope Sadiku,Global Head of EmployeeDigital Experience,The Kraft Heinz CompanyDEPLOYING TECHNOLOGY THAT CREATES A DELIGHTFULCUSTOMER EXPERIENCE08FRANK PETTINATO, CEOBLENDING TECHNOLOGY WITH HUMAN TOUCH TO DRIVE CUSTOMER ENGAGEMENTAVANTIVE SOLUTIONS
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