| | SEPTEMBER 20218CIOReviewTHE FUTURE OF CHATBOTSBy John Tubert, SVP, Technology, R/GAChatbots have been around for years and years. As early as 1966 the first chatbot named Eliza was born, but it was only able to answer a few simple questions that had to be asked in a simple and straight forward way. With the advancement of technologies such as Natural Language Processing (NLP), Artificial Intelligence (AI), and more specifically technologies like GPT-3 that can be used to generate new text that is grammatically correct. In addition, chatbots can now answer pretty much any question without having the answers hardcoded by connecting to large answer repositories like Wikipedia. Some of the AI models from Google and Microsoft are so advanced in language understanding that some benchmarks show that they are exceeding humans. Interestingly enough, they both exceeded the human baseline score of 89.8. The score is a percentage that is calculated for each of the tasks based on their individual metrics. IN MY OPINION
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