| | SEPTEMBER 20216CIOReviewIt's hard to believe that a decade ago, the idea of computers engaging in intelligent conversations was merely a concept of science-fiction. But today, as we enter a fresh, new decade, conversational platforms are at the heart of technological innovation, grabbing the attention of several companies looking to maximize business efficiency.Organizations across the world are quickly upgrading to conversational artificial intelligence (AI) chatbots to revolutionize customer service. With robust machine learning (ML) capabilities, conversational AI chatbots are capable of understanding the user intent to generate immediate and appropriate responses to customers. A live chat system powered by AI can analyze hundreds of thousands or millions of live chat sessions between customers and executives to identify common questions and problems, integrate these answers into a bot, and facilitate human interactions when required.With the "self-learning" capability, conversational AI scans data from various sources and repurposes it into advanced virtual agents in a matter of hours. This can, in turn, save both time and resources for companies, freeing up certified AI Trainers to fine-tune conversation flows and build meaningful interactions. At the same time, vendors are rolling out proprietary technologies with advanced natural language understanding (NLU) to handle customer intents and maintain resolution rates above 90 percent. Conversational AI platforms also augment the existing skills of customer service representatives, thereby enabling businesses to boost employee productivity.A myriad of conversational platform companies in the market offers the newest, innovative, and state-of-the-art solutions for businesses. To help leaders navigate through the list of promising conversational platform companies, our panel comprising CEOs, CIOs, VCs, industry analysts, and the editorial board of CIOReview presents to you the top companies in this landscape. We took a deep dive into the market trends to narrow down the list of companies delivering robust solutions. Equipped with innovative technological capabilities, these enlisted companies transform businesses at the cloverleaf of various disruptive technologies. We hope this issue of CIOReview helps you build the partnership you and your organization need to foster an environment driven by efficient technology. Let us know your thoughts! EditorialMaking Customer Interactions More Intelligent Copyright © 2021 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com September - 20 - 2021, Vol 10, Issue - 57 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewVisualizersIssac GeorgeJaxon Jase*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com Editorial StaffAaron PierceCarolynn WaltersShirley FaithRussell ThomasDean Winchester
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