| | SEPTEMBER 20214CIOReviewIN MY OPINIONCXO INSIGHTS200812ContentsPUT YOUR FRONTLINE TEAMS IN THE DRIVING SEAT THROUGH A PERSONALIZED, CUSTOMER-CENTRIC APPROACHTatiana Sorokina, Solutions Director, Data Science & Artificial Intelligence, DSAI Innovation Execution, NovartisTHE FUTURE OF CHATBOTSJohn Tubert, SVP, Technology, R/GAFOSTERING THE ERA OF INTELLIGENT AUTOMATIONJOHN MICHELSEN, CO-FOUNDER & CEO
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