| | SEPTEMBER 201919CIOReviewCorporaterPlacing Business at the Forefront of KPI Design1. In the light of your experience, what are the trends and challenges you've witnessed happening with respect to the Enterprise Performance Management?The ever-advancing pace of technology is transforming every aspect of Enterprise Performance Management from data collection to processing, visualization, and execution while enhancing and accelerating the availability of business intelligence information. The term timeliness is becoming equivalent to "real-time" even for tasks that less than ten years ago took days or weeks to complete.Further, the introduction of mobile devices in the workplace and advancements in technology such as IoT have increased the number of data sources dramatically and have driven the volume, depth, and breadth of data collected to new heights. As an example, in the Transportation industry, the Internet of Things (IoT), is beginning to expand drastically the volume of data we collect and analyze where even trains cars are now providing details in real-time such as customer counts, temperature controls, noise and vibration levels, and GPS, helping us improve the customer experience or adjust.This trend has created both challenges and opportunities for companies and has increased significantly the expectations of the CIO to capture, transform, and seamlessly distribute data, real-time. Most end-users and key stakeholders know that real-time transformation of data to information, can be a powerful competitive advantage and inability to do so, is an existential threat.3. Could you elaborate on some exciting and impactful project/initiatives that you're currently overseeing?Currently, at Keolis, we are pursuing maximum digitalization in every part of the business, from the front line where we issue tickets and collect revenue, to the back office where we are revamping our payroll system and time capturing capabilities. Our goal is to automate all manual processes so that we can eliminate the risk of fraud, error, mishandling of information and in the process, gain the insights we need to improve the efficiency and effectiveness of our business. Two initiatives which are already delivering significant benefits to Keolis are a.)The implementation of online dashboards using QlikSense where KPIs and performance metrics of all projects and operating results from all functions of the business will reside and b.)The implementation of a new budgeting and forecasting software solution, Jedox.While we are still at an early stage in the implementation of QlikSense, it is already producing some significant benefits, and its impact is being felt company-wide. Through our digital dashboards we are transforming the way line employees, managers and executives receive their information, and we can make it available to them either on electronic boards located throughout our business, on their laptops, or mobile devices, anytime, anywhere.As an example, through QlikSense, we can provide line managers with the ability to slice and dice payroll data for the areas of their responsibility immediately after the daily cycle is closed. Through their customized dashboards, managers can monitor every aspect of their payroll at the functional, department, and employee level and have visibility into overtime, absenteeism, and other significant drivers of our cost. Similarly, as part of our Finance transformation initiative, By Abraham Saxionis, Head of Financial Performance &Tranformation, Keolis Commuter ServicesCXO INSIGHTSTECHNOLOGY DISRUPTION IN THE ENTERPRISE PERFORMANCE MANAGEMENT SPACE
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