| | September 20188CIOReviewBy Michael Marino, SVP & Chief Experience Officer, Caesars1. In the light of your experience what are the technological trends and challenges you've witnessed happening with respect to the Travel and Hospitality space?All the trends point to mobile. Mobile is being used with much greater frequency to research and book the trip. In the past, most people would research on mobile, but still book on laptop, but that's changing rapidly. During the stay, guests expect to be able to use their phone for self-service. 2. Could you talk about your approach to identifying the right partnership/solutions providers from the lot?We work backwards from the "job to be done" and look for solutions which have been proven in the field to solve that specific REVAMPING THE TRAVEL AND HOSPITALITY SECTORIN MY OPINION
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