| | September 20186CIOReviewWith bookings of up to $1.6 trillion in 2017, the travel and hospitality sector is one of the fastest growing businesses in the book. The U.S economy is keeping pace too, growing steadily at a rate of 2-2.5 percent through this year, indicative of a better standard of living and income. Staying up to speed is the technology that powers it, with an industry reliant on one word and one word only­convenience. The IoT revolution marks the advent of a `smart-everything' world. To the hospitality and travel industry, this would set the record from a `demand driven' approach to an `on-demand' service, catering a more dynamic range.As of 2018, AI and IoT will bring the concept of personalization to a whole new level, right from the point of Googling for a getaway, logistics, planning and booking. The extent of the stay itself has moved away from mere sci-fi into a world where smart rooms come with Spotify, Netflix, and bed sensors for lighting and temperature.On the back end, implementing real-time tools to improve guest satisfaction and facilitate team communication has always been a bit of a hassle. But with state of the art advancements in technology, cloud computing and more scalable third-party API integrations with PMS and CRM, to make operation management software relatively affordable. Personalization within the CRM only goes toward an even greater customer experience, keeping track of guest needs, tastes and shopping habits, delivering a fully honed "experiential marketing." The modern take on a more convenient travel and hospitality sector would however be incomplete without the mobile component. Mobile devices are virtually present in any micro-moment of the booking journey: from research to planning, from booking to post-stay experience sharing, guests depend almost entirely on their phones. The industry needs to be well geared to leverage the use of the same with a myriad of possible integrations under way in customer data inference and collection.Encompassing the finer details of these developments, solutions and services, we present to you the views and insights of some of the leading practitioners and innovators in technology, revolutionizing the travel and hospitalityterrain. CIO Review, in conjunction with the foremost in travel and hospitality landscape is proud to present to you our Top 20 Most Promising Travel and Hospitality Tech Solution Providers 2018 Jeevan George Managing Editoreditor@cioreview.comEditorialConvenience Exemplified--From Sci-Fi to RealityCopyright © 2018 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewSEPTEMBER - 01 - 2018CIOReviewEditorial StaffSalesAbhinov PunnakkalJustin SmithKenneth ThomasLester D'SouzaKyle SummersSarah FernandezVincent Georgevincent@cioreview.com510.330.5150Managing EditorJeevan GeorgeTRAVEL AND HOSPITALITY *Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffVisualizersJithin JohnContact Us:Phone:510-330-5150Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.comSeptember - 01 - 2018, Vol 07 SE 64 Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com
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