| | September 20164CIOReviewCONTENTSCOVER STORYIoT as an Enabler to Operations and Commercial StrategiesMeasuring the Success of IT LeadershipThe Telephone Call: The Lifeline to Customer TrustManaging Unified Communications and Lego Bricks: Drawing ParallelsMatt Meier, VP & CIO, Whirlpool CorporationDr. Patrick Desbrow, Ed.D.,CIO & VP of Engineering, CrownPeakJill Nelson, Founder & CEO, Ruby ReceptionistsMike Frayne, CEO, VOSS Solutions26364640CIO INSIGHTSCEO INSIGHTSIN MY OPINION0810Improving Work Processes with Unified CommunicationsNoel Wong, CIO & SVP, XO CommunicationsNETSCOUT:NETSCOUT:GUARDIANS OF THE CONNECTED WORLDGUARDIANS OF THE CONNECTED WORLDPaul Barrett, CTO-Enterprise
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