| | September 20165CIOReviewHow Customer Experience is Getting in the Way of a Great Customer ExperienceA Tale of Two Service ExperiencesWhy is the Digital Customer Experience Truly DifferentCustomer Engagement Management and TechnologyPredictive Analytics Key Component of Customer Experience ManagementBeing Your Best Reference Account: 4 Questions Every CIO Should AskTransforming Customer Experience with Information and TechnologyFizTrade: A Customer Experience Management Case StudyConnecting People and Technology to Deliver the Best Customer ExperienceTechnology and CEM ­ A Blessing or a Curse?Forget Acquisition; Win Your Current Customers FirstHow IoT is Revolutionizing the Retail Customer ExperienceGreat Experience is Equal Parts People and TechnologyYasminka Nemet, Chief Marketing & CCO, MV TransportationMiguel Gamiño, CIO, City & County of San FranciscoSven Gerjets, Former CIO, Time Warner CableManuel Bautista, CIO, Harvard MaintenanceRichard Barton, CIO, American Management AssociationAlvina Antar, CIO, ZuoraJiunn Tan, CIO, Ascend OneTom Grounds, CIO, Dillon Gage MetalsBill Schimikowski, VP, Customer Experience, Fidelity InvestmentsBen Saitz, CCO, Rocket FuelCharles Rosenblatt, CCO, Hyperwallet SystemsPrashant Kumar, Founder & CEO, TechBlocksTish Whitcraft, Chief Customer Officer, OpenX17202427354349583038465256CXO INSIGHTSCIO INSIGHTSCEO INSIGHTS*All Insights are based on the interviews with respective CIOs and CXOs to our editorial staff
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