4 | | OCTOBER 2025IN MY OPINIONContents08HUMANIZING AI FOR BETTER CUSTOMER AND EMPLOYEE EXPERIENCEWes Dudley,Vice President, Customer Experience &Retail Operations,Broad River Retail38Dr. Joshua Nelson,Director of Technology Experience,Power Design. Inc.HOW DR. JOSH NELSON APPLIES PERFORMANCE PSYCHOLOGY TO DIGITALEMPLOYEE EXPERIENCE18Dusti Wofford,Global Head of Digital Strategy & Technology,CBREDRIVING DIGITAL TRANSFORMATION IN COMMERCIAL REAL ESTATEC O V E R S T O RY 1 2SAFEGUARDING COMMUNICATION: FUTURE OFPHONE REPUTATION MONITORING16SOLVING THE ENTERPRISE IDENTITY CRISIS IN VOICE COMMUNICATIONPHONENUMBERREPUTATIONMONITORINGSOLUTIONSCOMPANY OFTHE YEAR2025CONTACT CENTERSTATE OF THE INDUSTRYLAST WORDCXO INSIGHTS
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