| | OCTOBER 20236CIOReviewDigital technology and emerging trends are driving rapid changes in field services. Field service providers leverage these advancements to adopt a proactive service delivery approach. Companies that can effectively incorporate these developments into their operations are poised for success in the future. By meeting the demands of the evolving landscape, service providers will capitalize on new opportunities to enhance customer loyalty, improve retention rates, and boost revenue. This dynamic environment presents a platform for the best and brightest in the field service business to thrive and establish themselves as industry frontrunners.According to research, the field service management market is predicted to experience significant growth, with a forecasted increase from $4.23 billion in 2023 to $8.94 billion by 2028, at a CAGR of 16.16 percent during the forecast period. This growth is attributed to integrating various technologies into the field service environment. Augmented Reality (AR) technology, in particular, has enhanced efficiency, especially in training and repairing modules and uploading sensor information to technicians' AR glasses. With AR, technicians can navigate processes, inspect internal device components, and assess temperature, sensor, and pressure data. This edition of CIOReview brings to readers key developments in the field service space and how firms leverage the latest technology to offer top-notch services. It features thought leadership articles from Hurel Johnson, PMP, Director of Operations and Solar Generation at ENGIE North America, and Michael Davies, Sr. Vice President, Field Operations, FOX Sports. Hurel Johnson illustrates how the renewable energy industry is experiencing impressive growth, partly due to the recently enacted Inflation Reduction Act (IRA) of 2022. This law has provided much-needed certainty to developers and investors regarding incentives like investment and production tax credits. Michael Davies talks about how the emergence of AI technology presents significant opportunities and fundamental questions in the broadcasting industry. With AI's ability to cut cameras, select replays, and display graphics, there is potential for automation in specific production processes. This edition also features, MobiWork, a field service company that demonstrates that integrating its operations with digital solutions enhances operational efficiency, effective management, and customer engagement.In this edition featuring the most promising field service management solution providers, we hope you find the appropriate company suited to your business requirements.Let us know your thoughts. EditorialHarnessing Technology in Field ServiceCopyright © 2023 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewEmail:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com October - 2023, Vol 12, Issue - 66 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersShirley FaithRussell ThomasGina ClumskyYenny TurnerTiffany HayworthAbner LawrenceVisualizersChris LynnBrian Harding*Some of the Insights are based on our interviews with CIOs and CXOsJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin Smith
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