| | October 20184CIOReviewLooking Past the Trends:Why Value Lies in the Convergence of TechnologyCustomer Relationship Management--the Key for Better Sales Management Steve Betts, SVP & CIO, Blue Cross and Blue Shield and Health Care Service CorporationMarc Kermisch, VP & CIO, Red Wing Shoe Co.33Using CRM to Poke Holes in Silos Improving Citizen Service from the Inside OutDan Ault, CIO & Assistant Town Manager, Town of Cary21CIO INSIGHTS4537COVER STORY10CONGAONE-STOP SUITE FOR DIGITAL DOCUMENT TRANSFORMATION: THE CONGA SUITEMathew Schiltz, CEO
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