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00 0 000 0 0 0use, and increase their productivity/capability without involving IT, especially if they are (and many are) `free'. The difficulty is the management of company-sensitive information such as intellectual property, pricing, financials, strategies, etc. This information has the potential of being spread across many locations in the cloud, and IT has no idea where the company's data truly is. We currently rely on policies to manage where company sensitive information is stored, but it would be nice if there were some solution for helping to track a company's data no matter where it is stored.Putting the Best Foot Forward in IT ImplementationAs mentioned above, controlling the use of Software-as-a-Service providers for business purposes where company sensitive data is created/stored while not getting in the way of associates ability to take advantage of many of the software tools out there today. In fact, our associates find them and deploy them much faster than IT can.We always have a backlog of project work that is greater than the resources we can bring to bear. It is important to understand the business and its needs at a level deep enough to make the right decisions on what to spend our limited resources on. It can be difficult to obtain and maintain the interest of other leaders in the business in engaging in meaningful discussion on what IT priorities should be, especially if `table stakes' are already met­transactions are flowing, email is working, etc. It is important to not get complacent and to continue to improve the capabilities of the organization. On that note, attracting and hiring the next generation of IT leaders continues to be a challenge.Building a Passionate and Skilful WorkforceEvery new project is an excuse to question the tools and technologies that we are using and determine if there is not a better way. We do a lot of proof-of-concepts to determine the usefulness and viability of new technologies, not always necessarily with a production project in mind. We are not afraid to fail ­ especially when following our project delivery processes, as we tend to fail fast and not have too great an investment. We look for, attract, and hire associates that are passionate about staying current and relevant with their skill sets. For example, a typical developer in our organization codes as a hobby at home as well as for work. Every project we do is a team effort. Every team member can influence the project from concept through delivery and has opinions that are valued. Read every day, network with colleagues outside our organization to share ideas and best practices, and attend a couple of industry trade shows a year. We do a lot of proof-of-concepts to determine the usefulness and viability of new technologies, not always necessarily with a production project in mindPatrick Quinn
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