| | OCTOBER 20189CIOReviewof thought involved; it's not just "Go, do it". Entergy is going through a great modernization effort; the company is investing in smart energy meters, line sensors, and newly automated distribution management system for all of its utility customers. Most importantly, Entergy is going to perform data analytics on all the data they are able to get and help prevent untimely failures of systems, which will benefit our customers with energy and cost savings. In addition, data analytics in the energy and power sector would allow customers to analyze their energy behavior on the smart phones and tabs--real-time.Working With Partners/VendorsFor reliable energy delivery, it is unrealistic to assume energy delivery systems should be isolated or immune from compromise--cybersecurity preparedness is a must. For that, an incredible amount of due diligence is required for choosing the right partners to implement the systems we use. Vendor compliance for cybersecurity is required for securing systems, customer data, and employee data.Additionally, one can find partners/vendors who are technically sound but there are few who understand business processes the way you do. A good way to find that out is to interview them and identify key resources with references and past projects. As a partner, you (CIOs) need to treat their project resources as your own resources. Together, you can meet the obligations and needs of the business and processes in the minimum time interval.Tectonic shifts in IT are rocking the utility arena, giving new businesses an opportunity to enter the power industry. There are fresh challenges in serving customers, but the key is to never underestimate your business acumen. Learn to serve better by working in different parts of the actual business, doing it yourself and working for the actual business you service. This will put you in position for long-term success. CIOs are not turning the machines or generating power; we give visibility and provide perspective of how to operate those machines or generate adequate power
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