| | October 20184CIOReviewCIOReviewCONTENTSTECHNOLOGY SOLUTION PROVIDERS - 2018CONTACT CENTER Pg:14 - 45CXO INSIGHTS3337434616212529The Best of Both the World's is Required, but it is PEOPLE Who Add More ValueDigital Transformation provides Opportunities forCustomer ExperienceShaping Customer ExperienceConnecting the Dots with Customer ExperiencesSpeaking of Disruption: How Messaging and AI will Disrupt the Contact CenterIs Customer Service Dead!How Remote Agents Working Virtually Improve Sales EfficiencyAugmented Reality: The Future of Field Service ManagementJim Iyoob, Chief Customer Officer, Etech Global ServiceSue Hoffman, AVP, Customer Experience, Colonial Life & Accident Insurance CompanyHui Wu-Curtis, GM, Customer Service Operations & Strategy, Arizona Public Service - APSMartin Lampman, Director, Customer Support Operations at BCLCEvan Gerber, VP of Digital Strategy, Workplace Solutions, Fidelity InvestmentsBradly Sax, Global Director, Guest Experience, Delaware NorthJoe Orr, EVP Insurance, ClearlinkRyan Snellings, Vice President Operations, Fresenius Kabi
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