| | October 20176CIOReviewCopyright © 2017 ValleyMedia Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewOCTOBER 20, 2017Mailing AddressCIOReview44790 S. Grimmer Blvd Suite 202, Fremont, CA 94538T:510.402.1463, F:510-894-8405 OCTOBER 20, 2017, Vol 06 SE 120 Published by ValleyMedia Inc.To subscribe to CIOReviewVisit www.cioreview.com IT SERVICE MANAGEMENT SPECIALCIOReviewEditorial StaffSalesT: 510-565-7627Carolynn WaltersKenneth ThomasKhyati DubalRussell ThomasSam EricssonShirley FaithCatherine Paulcatherine@cioreview.comVisualizersXavio BlakeSudhin ThomasManaging EditorJeevan GeorgeAs a key enabler of an enterprise's digital initiatives, IT Service Management (ITSM) is all about applying sound business and management practices to the delivery of technology, via tools, people, and processes. Recent findings point out the progression of ITSM from an IT department enabler to a digital catalyst, moving beyond its focus on IT-centric services to rendering a service culture to advance business in the digital economy. The core of all ITSM efforts of a company is to channelize the necessary business drivers to improve operational efficiency and employee productivity.With enterprises employing many frameworks and processes to support their ITSM strategies, the ITSM industry is fast adapting to the changing technological dynamics of cloud, BYOD, IoT, AR, and VR that offer lucrative benefits. The implementation of these new technologies helps enterprises gain a competitive edge and reduce churn rates, by providing user-centric experiences. Especially, with the growth of cloud computing, acceptance of SaaS-based models, and a need to transform the employee experience in organizations, the cloud-based ITSM industry is set to witness significant growth. These solutions are further fortified with features such as `self-service' that eliminate the dependency on agents, allowing users to reach for answers from a knowledge base. Likewise, hosts of Managed Service Providers are at the forefront of tackling IT service requirements for companies that have drastically impacted the overall business landscape with robust IT strategies.Today's ITSM solutions vouch for a holistic service management experience to all the business units of an enterprise. However, carrying out a healthy approach to ITSM with results involve more than merely implementing a point ITSM solution. An enterprise wide approach is required, in which technology and business teams work together to help the ITSM function addressing the business's needs.Jeevan George Managing Editoreditor@cioreview.comEditorialCatalyzing the Success of Digital Enterprises*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff
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