| | OCTOBER 20178CIOReviewTo deliver safe, reliable, and affordable energy, Ameren relies on the hard work and dedication of our 8600 co-workers to manage and operate a variety of energy centers, tens of thousands of miles of wiring and gas mains, nearly one million utility poles and an ever more complex customer service and IT system. In the utility industry, business never stops. Ameren's electric and natural gas subsidiaries power the quality of life for 2.4 million electric and 900,000 natural gas customers across 64,000 square miles in Illinois and Missouri, 24 hours a day, 365 days a year. Its transmission subsidiary also facilitates the reliability and capacity of local and regional electric transmission as a member of the Midcontinent Independent Transmission System Operator, Inc. (MISO). This complex infrastructure covering tens of thousands of square miles and serving millions of people offers the potential to gather vast amounts of data from which to develop insights to increase operational efficiency and better serve customers. However, the information is only as good as the insights that can be extracted; it isn't uncommon for energy utilities to be rich in data but lacking in a robust analytics staff with the proficiencies needed to unleash its potential. To better leverage data's potential for game-changing innovation, Ameren has dedicated a team of professionals to collect, secure, analyze, and develop new tools to transform information into actionable insights to benefit the customers, communities, and shareholders we serve. Successful implementation of advanced data analytics means more than just crunching numbers. It begins with collaboration and communication with co-workers and community stakeholders to understand needs, identify appropriate data sources, and finally, develop the right tools to extract and provide data driven insights that lead to actions. Ask important questions at the beginning of the journey, such as: What business problem needs to be solved? What are the data sources? How and where will the data be stored and kept secure? And how will you ultimately use the analysis? ADVANCED DATA ANALYTICS TURNINGDATA INTO ACTIONS FOR ENERGY UTILITIES In My OpinionBy Lynn Barnes, VP, Data Analytics & Insights, Ameren
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